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10-26-2023
06:06 PM
...customer service. Thank you.
11-26-2023
12:02 PM
...THATS NOT the flight I wanted.
I had a live chat with customer service yesterday online and I was informed there is nothing they can do, and I’d have to do this in person.
Okay, yes I...
08-05-2019
08:03 PM
2 Loves
We left Oakland today at 9:50 and had a layover in Burbank for 30 minutes or so. I asked the captain if my 10 year old son and his friend could take a peak in the cockpit to see all the buttons and s...
08-18-2017
07:24 AM
1 Love
I went through the glitch where A-lister check-in lost there status. I went to the counter at check in and was greeted with a smile by Maritza at the Orlando counter. She addressed the is...
04-03-2023
08:05 PM
...mployee should not be reprimanded but fired! Her job is customer service not customer abuse. I have never had this all my years of travel with Southwest. My wife was already upset about going to see her v...
01-22-2020
11:30 AM
Hi All! I always tend to have great in flight service and overall customer service with LUV. As an A list Pref, I typically get a A15-A20 pass, and get a decent seat up front. However, it s...
09-02-2016
05:46 PM
3 Loves
Yeah! Good Customer Service is Not Totally Dead! My wife and I left around 3:30am this morning beginning the 2-hr drive to the Nashville Airport, planning to enjoy a quick holiday weekend t...
05-04-2018
10:16 AM
After 2 VERY frustrating weeks dealing with a Southwest induced cancellation and needing a refund, my dealings with Ms. Thompson were SO refreshing and have restored my faith in the Customer R...
11-01-2023
11:51 PM
...ence I would like to know if I could re submit more information as I do not want to loose this great opportunity. I am having 17 years of airline experience and also have been using Amadues s...
04-05-2018
09:03 PM
1 Love
I posted this post on my Facebook page for 1,300 of my closest FB friends to see. https://www.facebook.com/sifudug/posts/10155651782626871 I was stranded in Boston. It took ...